If you have a question that is not found below please do not hesitate to contact us at our toll-free number. At Allure Imports Distribution we value our customers, and we are here to help address any concerns or inquiries that you may have at anytime.
What are our customer service hours?
We answer emails from 10am to 4pm EST, although our customer service team has been known to answer emails during extended hours. Our phone lines are only open from 2pm to 5pm EST
How are orders shipped?
All orders shipped within the U.S. will be shipped either USPS or ups for the free shipping. If expedited shipping is selected, we offer overnight shipping via USPS and 2 day shipping via UPS.
How much is international shipping?
We have only 2 shipping options for international (non-usa based) clients.
Option 1: Express Mail, takes around 6-15 business days for delivery, it’s trackable. Express is done to gurantee delivery and reduces issues.
Option 2: International priority mail, also traceable – but quality is poor, This takes around 12-30 days (depending on your customs and country of origin).
What forms of payment do you accept?
We accept Credit Card/Debit Card (Visa, MasterCard,Discover), Paypal and Bank Check payments for standard orders. All orders are processed in an secure SSL environment. For bulk order customers, we also accept bank transfer.
All sales are final except in the event of damage or non-arrival of item(s)
Should either occur, we are happy to exchange/replace any damaged items or items that never arrived to the destination designated on the order. However, should you decide that this option is not for you, we will be happy to refund your costs to your credit card/paypal, whichever form of payment was used for your order. For a refund the following must be met:
- Proof delivery not arrived at destination
- Damage shown in proof of picture emailed to us at: firstname.lastname@example.org